Chapeaunoir ships within 1-2 days (frequently one day) of purchase. We try to keep our shipping thrifty but as well provide safe arrival of your item - all domestic items are tracked.
We combine shipping whenever possible, though heavy coats and delicate hats may be difficult. Shipping overage will be refunded to you promptly. Any questions about combo shipping? Just convo us!
International friends please note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase (but you already knew that).
Chapeaunoir accepts Paypal and Etsy gift cards.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 2 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
We accept returns with notification within 7 days of item receipt in original condition with shop tag attached, refund of item price. The only exception is lingerie. If there are any problems, please convo us first: we want you, our customer, to be happy with your purchase, and are experienced and easy to work with.