We use USPS as our main carrier. All lighting shipments are insured. If you need a faster delivery, please contact us before you purchase so we can work out those details. For non-custom orders, please allow up to a week from the time shipped for your package to arrive.
At this time, we can only accept Paypal. Payment is due at checkout. No items will be shipped until payment has been received.
*Please make sure your listed address is current. Unless otherwise notified, we will ship your items to that address. Please contact us at checkout if you would like to ship to a different address.
Returns & exchanges
Refunds may be made up to 30 days of the purchase date. Please read our listing descriptions as carefully as possible and take note of materials used, dimensions, and other pertinent details. Please look at all photos included and note any imperfections that may be described.
Items that are returned within the 30 day window must be undamaged and in the exact condition they were when shipped to you. Any returned damaged items will be taken back with a damage fee deduction. This will be determined when item is returned and assessed.
If your purchase arrives damaged, please contact me immediately. You must document this with photographs of damaged pieces. Please email these photos to me as soon as possible. All items are insured. Please allow up to 2 weeks for replacement parts or replacement item.
*YOU are a valued customer so please know that I want you to be totally satisfied with your handmade item!
We love custom orders! If you have a certain color, size or style in mind, please feel free to contact us with your requests. Together we will design the perfect chandelier for you and your home. 50% of the agreed upon price is due to begin the production process. The balance of the price is due at completion, before the item is shipped. Custom orders cannot be returned.
*Please allow 4-8 weeks for custom completion. If for some reason the completion of your custom chandelier will take longer, I will be in contact within the timeframe. This will only happen if there are any backorders of supplies needed to create your piece.