I only use professional acid dyes. You can Machine wash warm/tumble dry low but I recommend hand washing all of your hand dyed items in cool water and laying flat to dry to extend the life of the garment.
While I do wash every skein after dyeing it is important to wash your completed project separately the first time as their maybe some dye that runs.
SIMILAR color can be reproduced. It won't be an exact match. All my hand-dyed and/or hand-painted skeins are unique. Even when coming from the same dye pot, each is different. If you're using more than one skein for the same project, I suggest alternating your skeins each row. If you are interested in more of this color please message me about a private listing. Please keep in mind that computer monitors vary and I try to capture the colors the best I possibly can.
All items are shipped USPS Priority or First-Class mail with a tracking/confirmation number.
I accept credit cards (Visa, Mastercard, AmEx & Discover), debit cards paypal and Etsy gift cards.
Payment must be made in full before shipping.
Returns & exchanges
I gladly accept exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I want all of my customers to be 100% satisfied. If for some reason you are not, please message me & explain why you are not happy with your item.
No returns after 3 days from delivery. Returns will be given store credit. NO RETURNS on yarn of the month club(inspirational pictures are provided in the listing) or custom orders, as they are 'approved' before shipping. Buyer is responsible for all shipping charges for returns.
Item must be returned in original packaging within 7 days and in same condition as received before credit is issued.
As with any handmade items, colors vary. Yarn is very flexible & you may have to 'reshape' the item after shipping. If you are requesting a custom order, I can email a picture before the item is shipped. Be sure to include this information during the ordering process. Colors may appear different based on your computers monitor.