We note on each item the time it takes us to create the jewelry. On average, 5-7 business days. Then we ship US Postal Service First Class which has been incredibly fast for us - often only 2-3 days. If you need something much quicker, please message us and we will make every attempt to work it out for you.
*The majority of the time Domestic orders will be shipped USPS First Class Mail . *The majority of the time International orders will be shipped USPS First Class Mail. *Priority Shipping can be arranged. Please message us before you purchase an item, so we can discuss the adjusted price. *International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries. *Most items are packaged and shipped in a padded envelope.
*Credit cards, checks, and money orders can be accepted by us personally. Just message us you wish to pay this way.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you for some reason are dissatisfied with your purchase please let us know. These situations will be handled on a case by case basis but we are amenable to exchanges and store credit. We do not refund unless we have made an error in your order.
Most CUSTOM ORDERS require us to invest in more beads and/or supplies for you. Sometimes we are asked to locate special charms, beads or supplies to make the perfect piece of jewelry. With this in mind, we must ask that you pay for the Custom Order in advance so that we can provide you with the best service and have your beads in hand. If for any reason we cannot create your Custom Order (the beads are sold out, etc.) we will issue you an immedate full refund. We like to work closely with you as we create your item and often will send a photo for your approval as we design. Please consider the time involved also. Most Custom Orders take 2 weeks to finish. However, do not hesitate to ask if we can do a rush order for you. Finally, we do not accept discounts or coupons on Custom Orders. Thank you for understanding.
MADE TO ORDER
We mean it! We love to make it just for you. If you buy a particular piece of jewelry and want one bead removed or would like us to use something you see on another bracelet let us know. We try very hard to make it just for you.
STRETCH BRACELET SIZING INFORMATION
To select the perfect size for your stretch bracelet, take a string and wrap comfortably (not tight or loose) around your wrist. Measure that piece of string. Choose the length we offer closest to the measurement. If you wish to request a more accurate sizing than we offer on the purchase pages, please let us know in the NOTES.
We use strong and sturdy 1mm stretch cord that does not loosen up quickly. Eventually all stretch string will loosen a bit. But I've worn my bracelets for years and they have only stretched out a small amount.
Once we have your length, we use a jewelry mandrel for perfect sizing.
If you are unhappy with your size, but we made it according to your information, we are happy to remake by adding in a bead or removing one, but you will have to pay for the shipping both ways. If the sizing is our fault, we will remake at our expense.
Be sure to give us the accurate size of your wrist. Do not guess. Many thanks!
NOTE: If you would like a stronger bracelet we do make a regular bracelet on wire with either toggle or lobster claw clasps. But these do not stretch and we must have your exact size. A wire bracelet will last a very long time but due to the labor involved, does cost more. Just convo us to request a quote for you. We are happy to make your jewelry just the way you want it!