DOMESTIC: small orders are sent USPS First Class with Tracking. Larger orders can be sent USPS Priority Flat Rate with Tracking.
INTERNATIONAL: Items will ship USPS First Class International. This can take anywhere from 1-6 weeks or more depending on the destination country. Expedited international shipping with tracking and insurance is available AT ADDITIONAL COST. If your package is 1 pound or over, we will need to ship using International Priority Mail.
PLEASE be sure your Etsy address is the correct mailing address, as that is the one we will use unless you inform us otherwise.
We gladly accept Direct Checkout and PayPal. We are sorry but we do not accept checks or money orders at this time.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
REFUNDS AND EXCHANGES:
Refunds and Exchanges: If you are happy with your purchase please remember to leave feedback for us on Etsy. If you are not happy, let us know and we will make every effort to correct the problem. If you are not happy, we aren't.
You may return or exchange your items if you are not happy with them for any reason as long as you contact us within 7 days after the delivery. If your item becomes defective at any time within one year of purchase, please feel free to contact us regarding a replacement. After determining the cause of the problem, if it is clearly a quality issue on our end, then we will happily replace the item for that item or an item of equal value at no extra charge to you. If you would like a replacement item of greater value, you would need to pay the difference between the two items.
We cannot be responsible for damaged and/or lost packages. If you would like your purchase insured, please contact us for an adjusted invoice upon purchase. All packages are shipped with delivery confirmation except for International shipments.
We gladly accept custom orders. All custom orders must be paid for in advance unless you are an established Hide and Sheep customer. Please Note: Finished custom orders need to be paid for within 24 hour. We will list custom orders the remain unpaid for. No discounts or promotions accepted on custom orders
We are now accepting wholesale orders. Please contact for additional information.