Please ensure you have read this message after purchase. Thank you so much for supporting our handmade business!
All items are shipped within 5 business days of purchase through Canada Post. Please note that NO mail is processed on weekends or holidays. Monday-Friday are counted as business days. Please take this into account when ordering.
All items ship from Alberta, Canada. Please allow at least 2 weeks for delivery within Canada, and at least 3-6 weeks for delivery to the US.
Please review your shipping address to ensure it is correct. It is the buyer's responsibility to ensure they have allowed enough time to this order to reach its' destination.
Please be patient when waiting for your item to arrive. Once items are at the post office we are at the mercy of the postal system. Each item is sent via untracked regular mail to save you money on shipping. Shipping upgrades are available at check out to get your item to you faster, please inquire if you need any assistance with this.
You will receive a shipping notification via Etsy when your item is at the post office.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I will let you know when your order has been shipped out. Please feel free to leave some feedback on your order after it arrives, if you experience anything other than 5 star satisfaction then please contact me so we can resolve any issues :)
I package every item carefully to ensure items arrive safely, but if your item arrives damaged please contact me within 2 days of the item arriving to make arrangements on issuing a replacement. Return shipping charges remain the buyer's responsibility.