French KlimBim ships from France all over the world. We ship orders within 1 to 3 days after receive of payment.
How long items will take to arrive ? These times are approximative so they may vary and are not guaranteed.
UK and Europe: 7 till 14 working days. Europe outside the EU: 7 till 21 working days. USA and Canada: approx. 7 till 21 working days. Australia and Japan: 10 till 21 working days. Rest of the world: 14 till 21 working days.
French KlimBim ships outside off France, till 2 kg, by Regular Priority Airmail. This service is called: "Petit Paquet Prioritaire" It offers no insurance nor tracking. This is the most economical way. The parcels usually reach their destination in 7 to 21 days,
French KlimBim ships books with the Postal service: "Livres et Brochures". This service is economic but might be longer. They usually reach there destination in 14 till 21 days.
However, please be aware that sometimes the postal service needs more time and some parcels can reach their destination after 28 days. Please be patient.
FrenchKlimBim ships parcels, more heavy then 2 kg, with a Postal service called "Colissimo International " This service is quicker: 4 till 12 working days. It offers tracking, a small insurance and needs to be signed for.
A note on shipping rates: We are sending most orders till 2 kg by regular priority mail, which offers no insurance nor tracking. If you wish an additional insurance and tracking for your order, please send me a message before making your purchase and I will send you a revised invoice. To the United States, and lots of other destinations, this will add about 3.50 € to your shipping costs for tracking.
For the cheap book option " livres et brochures " it's not possible to add any additional service for the moment.
Being aware of the high price our customers pay for shipping, we do our best to consider this costs, when we set the prices in our shop.
Please note that we will always ship to the address given by Etsy. If you want me to ship to a different address, please indicate this in your Message to Seller. I am not responsible for packages that are undelivered because the address given by the buyer through Etsy is inaccurate. Thank you.
Yes, I will combine shipping for multiple orders. You can either send me a message via Etsy's conversations or convo feature so I can revise the shipping rates before you make your purchase, or you can go ahead and pay, and I will issue you a refund on your Paypal or bank account.
Please be aware that any customs duties and taxes are the buyer's responsibility.
I always refund overages on shipping costs, if they exceed 1€ or more, on your Paypal or bank account.
For people outside of France payment by PayPal, Credit Card, Debit Card, or Etsy Gift Cards, Thank you.
All prices are set in Euro.
Returns & exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are in anyway unhappy with your purchase, please contact me as soon as possible after receiving the item.
You have 14 days to retract yourself after delivery.
I will do a refund within 30 days after your retraction. If you decide to return an item, it must be posted as soon as possible. It must be returned unused, in its original packaging.
PLEASE NOTE !!! Because of the nature of the following items I can't except a return, unless they arrived damaged:
- Custom or personalized orders. - Perishable products (like food or flowers) - Digital downloads - Intimate items (for health/hygiene reasons)
I will refund you via the same way you have payed, minus the cost of shipping. You will shoulder the cost of shipping the item back to me. Thank you.
I do my best to protect the items I send, as good as I can, unfortunately it still happens sometimes that things arrive broken. In this case I will ask you to send me a photo of the broken item, after haven seen the broken item I will do a refund for the purchased item. Thank you.
Always in corporation with our only planet, I do my best to reuse existing materials like cardboard boxes for my packaging, off course this materials are checked and cleaned before use. Otherwise I use bubble plastic and packing peanuts to protect breakable items and fill up boxes. Thank you.