SHIPPING -Package is usually shipped whiten 1 - 3 business days after receiving payment via USPS- first class. -I don't standardly offer Priority shipping because I'm too busy to provide that fast service. However you can check with me if it's possible before purchase. Additional shipping charge will be added - Please keep on your mind that that once I give package to USPS is up to them how fast they will deliver it. And it's not always as fast as it should be. Priority shipping that says 1-3 business days is not guaranteed to deliver on time, according to USPS -I will provide you with tracing to your package, it can be found in right upper corner of your Etsy page in Purchases and reviews If insurance or signature confirmation is desired, please contact before checking out. I'm not responsible for lost or stolen packages.
INTERNATIONAL BUYERS - Allow 30+ days for delivery depending on destination and time of year. - Make sure the shipping address includes your first and last name and is filled in English alphabet/ otherwise I'm not able to ship it. - Please be aware that your home country may charge you taxes, customs fees, or other amounts. PLEASE check with your Customs office and/or Postal Service if you are concerned about possible tariffs. These charges are your responsibility and it's NOT INCLUDED in shipping charge or what you are paying for them item. THIS IS ESPECIALLY IMPORTANT FOR UK BUYERS! The Royal Mail is reportedly being much more vigilant in collecting VAT on purchases made through the mail. You should be prepared for the possibility of paying VAT plus a Royal Mail fee upon receipt. Customs forms are printed directly from your order with the full paid price. It will be marked "merchandise" not gift (Etsy doesn't have that option to change). However I'm able to change amount on custom form, but it's on your responsibility. Customs may ask you to see proof of purchase before they will release the package. You must let me know in notes at the time of purchase or send me a message that you want that change.
Packages that are not picked up and return to me will be charged 20% restocking fee.
I accept Paypal and direct check out with credit cards.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Returns accepted during 14 days since the parcel is delivered in original condition and never worn. Refund will be issued as soon as I'll receive the package returned safely packed. Refunds will be the 100% of order without shipping cost. Tracking is optional, however I recommend it. You must contact me before refturning the items. Buyer pays shipping back. No returns on custom orders. If you request custom order I may ask you to pay half of the price up front. As sometimes happened that customer changed his/her mind after custom order was ready.
DISCOUNTS I'm unable to offer discount as I'm trying to keep lowest possible price all year.
RESERVING A PIECE Reserving a piece requires 20% NON REFUNDABLE downpayment. Reason to this new step were many reserved pieces and customers not returning to purchase them. Thank you for understanding
MEASUREMENTS All measurements in my shop are in metric system. If you are not sure about size, please take time to look at the ruler or use some other measuring method
TAKING CARE OF YOUR PIECE *I highly recommend remove your Moldavite jewelry before washing hands or shower to extend their life. In drilled pendants bail is secured with strong glue, repeatedly getting it wet may make it loose
Moldavite hardness is 5.5 to 6 on Mohs hardness scale just like hardness of glass. Please be sure to not bump into anything, because it could shatter.
Most of the measurements are in millimeters. I'm usually trying to show you each piece on 3 or more different pictures.
MOLDAVITE......IS IT GENUINE? Many of you are worried and sending me question if the Moldavite I offer in my shop is genuine, because of the bad experience with glass made in China. All Moldavite in my shop is genuine/ real Moldavite from Czech republic, mine called Chlum. In Czech Republic is over dozen legal mines, this is one of them on south part of the country also called Bohemia. I'm from Czech republic myself and pick my pieces from direct source few times a year when I travel to visit home.
ABOUT MOLDAVITE Moldavite is a member of the Tektite group of natural glasses formed from interplanetary collisions. NATURAL Moldavites becomes only from surounding of the river Moldau in Czech Republic and only very few small locations in eastern part of our country and neighbouring Germany. Our excavated material is 100% guaranteed to be natural, NOT man-made!!! Natural Moldavites often contains small bubles, different colour layers and surface especially of the larger specimens is never absolutelly perfect!!! because its excavating from hard and unstabile silica sand layers. Don´t forget, it´s natural stone. Glass is product of meting that was cooled down to a solid base with out crystallization. The glass-like appearance is due to smooth transition from the liquid into the solid state.