Head over to my other Etsy shop https://www.etsy.com/shop/BertsClayStudio to see over 40 DIY KITS! These kits are protected under copy write law and are intended for PERSONAL USE ONLY and not to be copied or resold. Have you ever wanted to dabble in polymer clay? Our one-of-a-kind DIY Clay Kits come with everything needed to sculpt a personalized clay figurine, complete with a nameplate and matching pre-made props (shown pictured). Why our DIY Clay Kits are a great gift - whether it's for you, or a loved one! 1. Our unique ordering process allows you to personalize each kit! You are provided with a custom name plaque and can chose your: gender, skin tone, hair color, clothing colors, optional glasses too! 2. Handmade props add the finishing touches to each of our kits, including a pre-made head (with optional hook for hanging) for Bert's signature look. 3. Step-by-step written and link to video instructions to help guide you through the process. 4. Pre-conditioned and proportioned clay, ready for sculpting. 5. Tools and supplies all provided! 6. Best of all, these kits can be bought and sculpted TOGETHER, creating a special bonding experience that will last for years to come! Perfect for: • Young children & adults alike! (ages 5+) • Classrooms* • Birthday parties* • Ladies crafting night* • Small groups* (group pricing available upon request) Pre-conditioned clay? What's the big deal? Going to the craft store and looking at all types of clay can be overwhelming. Some clay is so soft, it’s mushy. Some clay is so hard it’s simply impossible to sculpt with. Both of these scenarios can create such a negative experience that you’ll give up before you start. Bert's processed conditioned clay is ready to sculpt. No need to buy processors or equipment! Stay up to date with us! Website: bertsclaystudio.com Facebook: facebook.com/bertsclaystudio Instagram: instagram.com/bertsclaystudio
Shipping is sent USPS First Class Priority 2 Day in the US only.
FOR CUSTOM ORNAMENTS: If you order a custom ornament, a DEPOSIT OF $10 to $25 IS REQUIRED. Final balance is due upon completion right away after photo approval.
SHOP POLICY FOR CUSTOM ORNAMENTS: Upon agreement to create your ornament, you will be notified a day or two when Bert’s sculpting process begins. At that time, you must communicate to us if the timing is right as balance is expected upon completion of the ornament. If the timing is not right, we must know as Bert will not begin until that is in order. She runs a very tight schedule and these take many hours to complete.
SHOP POLICY WHEN ORNAMENT/SCULPTURE IS COMPLETED:
After completion of your ornament, a photo will be sent for your approval. Any changes, let us know right away. We can readjust and fix anything so there are no worries. We strive to make it perfect for you! As well as a photo, you will be receiving an invoice for the balance plus shipping that is expected to paid right away. Keeping track of invoices takes a considerable amount of time and this expedites our process greatly.
CUSTOM ORDERS SEE REFUND POLICY:
Tax is charged if you live in Arizona
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
FOR ORDERS SHIPPED AND DELIVERED (TRACKING CONFIRMATION) If for some reason you have placed an order and not received it once it has been shipped and stated as delivered to the final destination by USPS tracking, unfortunately there is little we can do after that point. Once your package has been marked as DELIVERED in the USPS system, it is out of our hands. Because all items are handmade, we cannot offer a free replacement in this case, but can offer a new one to you at a discounted rate. We appreciate your patience and understanding if this unfortunate situation arises.
CUSTOM ORDERS: If you order a custom ornament you will be making a commitment to purchase it at the price quoted. If you are not satisfied with the final product we will do our best to make it right. We will NOT refund. We send photos of the CUSTOM item BEFORE shipping and that is your commitment and OK to have shipped. If perhaps it breaks during shipment, we will repair and send back a label. We will also need a photo to put in a claim to USPS or FEDEX.
DEPOSITS PLACED: If for whatever reason, a deposit has been placed and I have not heard back regarding questions on your order, there is a time period of 6 months before the deposit will be marked as invalid. I do my best to keep up with emails, when there is a lapse in communication, it greatly slows my process.
BREAKAGE: We take great care in packaging the ornaments very well and they leave the studio in perfect condition. However, once they leave and in the care of USPS, damages can occur beyond our control. I CANNOT GUARANTEE NO BREAKAGE WILL OCCUR. You have two options which are stated here:
OPTION 1: You can mail back to us for repair and it will be promptly returned. We will send a pre-paid label at no cost to you.
OPTION 2: Take a picture of the ornament and the box and email back to firstname.lastname@example.org so we can access the damage and determine whether it can be super glued by you which we highly recommend. There are repair instructions on the back of the card. If it is a “clean break” in a joint it is VERY easy to just dab a small amount of super glue or super gel on the spot, place together and hold for 10 seconds. The repair is fixed and you will see NO DAMAGE. We will give you a credit based on the damage if you decide to repair on your own.
OPTION 3: If the item had the $10 extra semi-custom option, and if it arrives broken, we will send a pre-paid label to return for repair to make good as new. NO REFUNDS.
UNUSUAL BREAKAGE OCCURS: If for some reason your item has been mishandled or dropped, please contact me. I WILL not refund. I will only refund if it has broken in the mail and am notified with 3 day of receipt. I am not responsible for breakage after it has been received. I will do my best to work with you. My items just don't break or crumble. I have experienced customers breakage after shipment that have dropped or mishandled and request refunds.
CANADA SHIPMENTS - that will be at your own risk even shipping USPS priority. You may put a claim in to the USPS for reimbursement. The back and forth shipping cost are prohibitive. This is most important for custom orders which cannot be remade and I will repair.
FAQ: Do you accept returns? No unless it has arrived broken. We must be notified right away. We will replace or repair. There are no refunds.
Do you send photos of the ornament before shipping? Only for CUSTOM orders do we send photos. Basic non-custom ornaments (with hair changes) are not sent. Bert receives hundreds of basic stock orders and she cannot provide photos for every ornament that is shipped. It would take a considerable amount of time to do that for each and every order.
Do you create all the ornaments by yourself? Yes I do. I have since 1978
I need to personalize an ornament. Can I use a Sharpie? NO! Never use a Sharpie - it will bleed into the clay. I only use a Painty Pen for gold or silver and an IdentiPen for black.
Will my ornament crumble? Not unless it's dropped. These ornaments are cured. They do not "just" crumble". Many customers have had them for over 30 years and they are still perfect.
What if it breaks? I use Super Glue Gel ONLY! It works great and you'll never even know it broke.