All orders are shipped USPS First-Class Mail (2-5 days average). My shipping time is usually 1-3 business days. (We usually do not work on weekends or holidays. Family time is important). Items weighing more than 13oz. are shipped via priority mail with tracking/delivery confirmation and insurance. All tracking is uploaded into the Etsy system at the time of shipping.
We take great care to pack your items so they will arrive safely.
**Tellulahs Rutabagas is not responsible for packages that are lost, stolen, or damaged. Insurance is available upon request. All packages have tracking on them.
Custom orders cannot be refunded. Refused packages will not be refunded.
Custom Orders are shipped within the posted time frame (typically 3-4 weeks from the date of purchase).
WE WILL USE YOUR PAYPAL ADDRESS TO SHIP ITEMS If your address is different than the PayPal address, please let us know as soon as possible, otherwise all orders will be shipped to the address listed on the PayPal invoice. We will ship to a different address if the item is a gift. Please let us know so we can package as a gift.
**NO International shipping available.
We only accept PayPal and credit cards*. Our items are ready to ship (unless it is a custom order). Your payment must be received at the time of check-out. Custom orders require that the item be paid in full upon order.
***You do not need a PayPal account to pay with your credit card. Please select the PayPal option at checkout, underneath the PayPal login will be a link to pay with a credit card. Please contact me if you have any questions or if you have any special requests. For more on how to pay with PayPal: http://www.etsy.com/storque/section/howTos/article/how-to-pay-with-a-credit-card/746/
Are you new to Etsy? Go here for questions about purchasing and checkingout: http://www.etsy.com/help_guide_checkout.php
Returns & exchanges
Our goal is to make you 100% happy! We love creating things and we are proud of our work! If you are not completely satisfied with your purchase, please contact me within 3 days of receiving your item! If a refund is issued, all items must be returned in original condition within 10 days! I do not cover your return shipping charges. And a $5.00 handling fee will apply to each item that is returned.
Custom Orders cannot be exchanged or REFUNDED. Thanks for your understanding.
****We take the time to edit every single picture so the color matches the item being sold! I am not responsible for your computers color difference. If you would like more pictures, don't hesitate to ask!
NO refunds for shipping/address errors or delays outside of my control.
We do not cancel ANY orders once they are placed and paid for. Please do not ask us to cancel an order because it will not be refunded.
Custom orders ALWAYS welcome! Convo us to see what we can make for you! Custom orders must be made at least 6 weeks PRIOR to the date needed by.
***Do not leave your child unattended with any accessories from my shop. Always remove them when your baby is napping or sleeping! The rhinestones, pearls and beads are hand sewn but can be dangerous and a serious choking hazard. I recommend using most of my items as a photo prop if you are buying them for a baby. You assume ANY AND FULL responsibility for the safety of your child.