All items are carefully checked and then packaged in a bubble wrap envelope and posted within 2 working days after receiving cleared payment. Unless I'm otherwise informed I will post items to the address on the order / Etsy system.
Delivery times for custom made orders will vary and estimated delivery times will be stated on the shop listing.
Items posted within the UK are shipped via Royal Mail 1st class. International orders are shipped via Royal Mail International Standard (formally known as Airmail) and can take 1 to 4 weeks to arrive. If you require recorded delivery or insurance then please convo me for a quote as there will be an additional charge for this service.
If I cannot ship for any reason or if there will be a delay I will let you know as soon as possible.
Accept Direct Payment and Etsy Gift vouchers. Also accept Paypal. If you don't have a Paypal account you can still use their system to pay using your credit card.
Items will only be shipped once full payment has been received.
The buyer is responsible for any/all custom duties, import tariffs, taxes or handling fees incurred when the package reaches it's destination country. If in doubt you should contact your local customs/tax office for further information.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I hope that you are really pleased with your purchase but please check your items carefully on delivery and if there are any problems let me know within 3 days of receipt and I will do my best to find a suitable solution. If you are not completely satisfied I will offer a refund or exchange if the item is unused and returned within 7 days still in its original packaging. The buyer is responsible for return shipping costs, the cost of the item will be refunded once returned.
All items are made and/or stored in a smoke free environment.
On receipt of your purchase, assuming all is well, please leave feedback so that I know you have received your items safely.
If you see something you like but would prefer a variation (eg. different colour or size) then please convo me and I will do my best to help. Unfortunately custom orders cannot be returned unless faulty.