PDFs and other electronic products are downloadable (the link will be emailed to you). Physical products are shipped via US Mail unless other arrangements are made in advance. Buyers are responsible for customs and all other fees associated with the shipment.
Napa Needlepoint accepts payment via PayPal (preferred) & personal check. Personal checks must be drawn on US Funds and products will not be shipped until payment has cleared. If paying by check, you must notify me and the check must be mailed within 1 business day of order being placed, otherwise your order will be cancelled and the item will be relisted. If you need to make other arrangements, please let me know.
I want tro make your purchase and stitching a real pleasure, please let me know if I can help.
Needlepoint kits are drop-shipped from The Art Needlepoint Company.
Sales tax is charged on items shipped to California addresses.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
I want you to love your needlepoint products. However refunds are not available on any electronic items, custom products, kits, or threads. Other items may be returned by prior arrangement only and only if in original unused condition. You are responsible for any shipping charges for returns.
Napa Needlepoint is not responsible for any damages or losses.
If you have concerns, please contact me before filing a claim with Easy, I'll work with you.
Interested in selling our products wholesale? Please contact me for arrangements.
Interested in using one of our products for a class for your guild? I'm happy to provide you with help for this. An early bird copy is sent to the class leader and on-line support is available until the class is complete.
Are you looking for one of my custom stitch guides? Because they are priced individually, please contact me about them.
I am available for teaching individuals, guild chapters and small groups in shops, homes, at meetings and in my Bay Area studio, Please contact me for more information.