Yarn ships within 2 business days of payment (generally sooner). Patterns will be emailed to the address provided within 24 hours of payment.
Domestic: all orders under 13 oz ship USPS First Class, and all orders over 13 oz ship Priority Mail. All shipments include delivery confirmation.
International: International customers, please note: USPS international shipping rates have recently increased pretty dramatically. I have absorbed as much of the increase as possible, but unfortunately I have had to increase my shipping rates. If you have any questions about the new rates, just ask!
All international orders ship USPS First Class International, unless alternate arrangements are made. Unfortunately I am not able to offer delivery confirmation on these shipments. Please note you will be responsible for any customs or other additional fees, and the correct value of your purchase will be noted on the customs form.
I accept Paypal, credit card, and gift card payments. Please note that items will not ship until payment is received.
Returns & exchanges
Due to the nature of digital property, I am unable to offer refunds on pattern purchases. Please read listings carefully before purchasing. If you are unhappy with any aspect of a pattern, please contact me so I can work with you to find a positive resolution.
Yarn may be returned for any reason within 30 days of purchase, provided it is still in original condition (in original skein or ball form, has not been unwound or used, has original skein band, does not smell of smoke, etc.) and provided the buyer contacts me and obtains a return number. Items sent without a return number will not be accepted, and no refund will be issued; likewise no refund will be issued for items that are not in original condition. The buyer is responsible for return postage.
If a buyer believes their yarn is defective in some way they should contact me immediately regardless of when the purchase occurred, so we can work to correct the problem.
Know what you want, but don't see it here? Check out the many dyed-to-order (aka custom order) options over at the Apple Tree Knits website: www.appletreeknits.com.