I will send you a note that I've received your order within 24 hours of purchase.
Your item will be shipped in 3-5 days unless otherwise notified.
All items are shipped via USPS priority mail.
SHIPPING TIMES: While items generally arrive within 2-5 days once shipped, I allow USPS up to two weeks for delivery before resending/refunding for non delivery. Thank you for understanding. The post office is sometimes fickle.
Please let me know if you need to cancel an order. If it hasn't been shipped I'd be happy to help you out. Just message me.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 30 days of delivery
Ship items back within: 60 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
At MJHooks we stand behind the quality of our knobs and hooks. Even though we are confident you will be satisfied with your purchase, we understand that sometimes people change their minds. Maybe the color wasn't quite right. Maybe when you put that knob on that cabinet, it just didn't look right. That's okay. We accept returns at any time, for any reason. We will refund 100% of the purchase price. You will simply be responsible for return shipping charges.
If you are interested in wholesale pricing please message me and we can work something out.