Your files will be available to download once payment is confirmed. Here's how.
I accept only PayPal payments.All prices are in dollars USA, but please don't let that put you off. When you pay through paypal they will automatically convert the amount to your own currency.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Due to the nature of digital files, I do not give refunds or exchanges. Please read the listing descriptions carefully and make sure you understand what you are purchasing.
To be very clear, I am NOT selling finished cross-stitch projects. You will be purchasing a pattern so that you (or someone who loves you) can make a finished item yourself. The photos in my listings are only there to give you a clear idea of how the pattern looks when finished. After downloading a pattern, you ask for a refund because you were expecting a finished item in the mail, it will not be given.
I am also NOT selling paper patterns. The patterns don't come with materials such as fabric and thread. Everything is digital.
If for any reason you are not happy with the pattern you receive, please let me know how I can fix the problem and I'll do my best to help.
Q: I don't cross stitch. Do you sell finished cross stitch pieces? Unfortunately, I do not sell the finished pieces.
Q: Would you make a custom pattern for me? I'm currently too busy to take requests for custom patterns. I may be available to do commissioned design work for magazines, books, and publication. If you are interested in publishing my work, please convo me to discuss.
Q: Can I sell a DecorByTwins pattern? No, my patterns are for personal use only and paper patterns, PDF files or kits may not be sold without my direct permission.
Q: Can I sell a piece I've made from a DecorByTwins pattern? You can sell finished cross stitch pieces, but the link to https://www.etsy.com/shop/DecorByTwins is necessary. In any case embroidered designs are not mass-produced? (sale of not more than 100 embroidered designs which is more than necessary for selling on etsy)