All items are shipped within 3 business days of order placement, unless otherwise noted.
Shipping is handled via Canada Post's small packet air mail, which comes with NO tracking number and NO insurance**
**Some exceptions apply and are noted in the individual listings.
IN CANADA - Parcels are normally delivered within 6 business days.
In the U.S.A. and INTERNATIONAL - delays can occur due to postal or border service procedures. **U.S.A. I recommend expecting your shipment to arrive in 14 to 20 business days. ** INTERNATIONAL buyers, please note delivery time can be up to 8 weeks.
FASTER SHIPPING, INSURANCE, TRACKING - Please contact me BEFORE purchase, so I can adjust shipping costs accordingly.
Susan’s Favourites is not responsible for delays in shipping time due to customs, etc.
Buyers are reminded that they are responsible for paying any customs-related duties or taxes related to their parcels.
Susan's Favourites accept payments using PayPal or credit cards processed through Etsy. You can also pay with your credit card through PayPal. I also accept Etsy gift cards.
New to ETSY? Having trouble with checkout? This link should help http://www.etsy.com/help_guide_checkout.php
I only reserve items for a maximum of 72 hours. If you wish to reserve for longer, please contact me.
**Buyers are reminded that they are responsible for paying any customs-related duties or taxes related to their parcels.
**FASTER SHIPPING, INSURANCE, TRACKING - Please contact me BEFORE purchase, so I can adjust shipping costs accordingly.
Returns & exchanges
If there is any problem with your purchase, please give Susan’s Favourites the first opportunity to make it right.
Each item is carefully inspected for flaws, wear and tear and overall condition, and major flaws disclosed.
In order to keep shipping costs as low as possible and to reduce waste, I use clean, recycled and repurposed boxes and other packaging materials.