For PDF Patterns ================== Once payment is confirmed, you’ll see a View your files link which goes to the Downloads page. Here, you can download and save my PDF file to your computer immediately.
Alternatively, you can also go to your Purchases page and on the right of your purchase you will see "Files ready to download". Click on that button and you will be able to save my PDF to your computer immediately.
My file is a PDF. To view and print the pattern, you need to have Adobe Reader on your computer. You can download Adobe Reader for free from http://get.adobe.com/reader/
For Ready Item =============== For ready to ship item, shipment will be processed within 2 - 4 working days (operating days: Monday - Friday). Your shipment are made through Singapore Post Registered Airmail (with tracking number), which require your signature upon receiving. A tracking number will be given to you once I have sent the package for shipment.
Singapore Post will take about 2 - 3 weeks for overseas delivery. Please allow additional 2 weeks for peak season such as Christmas period.
Sometime shipment could be slightly longer depending on different destinations and your country postal service. Package can occasionally take up to 4 - 8 weeks due to circumstances entirely beyond my control, example hold ups in customs for detailed checking, postal strikes, severe weather etc.
Tracking & Shipping For USA Customers ======================================= - USPS does not show status online for the International Registered Package. However, the package can still be tracked through a phone call to USPS with the same tracking number.
Tracking & Shipping For Canada Customers ========================================== - Once the package arrived in Canada you will not be able to track the package as Canada Post had ceased tracking for Singapore Registered Package.
- If Canada customs decide to hold the package for detailed checking, shipping can take up to 6 – 8 weeks. I will be able to help you send a inquiry to Singapore Post after 18 working days of non-receipt.
Tracking & Shipping For Australia Customers =========================================== - Australia Post does not show status online for the International Registered Package. However, the package can still be tracked through a phone call to Australia Post with the same tracking number.
I accept payment through Direct Checkout or PAYPAL. Direct Checkout - credit/debit cards, Etsy gift cards, Apple pay, PAYPAL - paypal account or credit/debit cards.
Please note that the prices do NOT include taxes (such as VAT and GST) required by your country of residence.
All international customers, please check your countries custom laws and fees before purchasing.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Customer satisfaction is very important to me.
If you are not satisfied with your purchases, please contact me before leaving feedback. I am more than happy to issue you a refund or work out an exchange upon receiving the returned items, excluding shipping charges. Items must be returned in original selling condition.
In the case of a return, the shipping cost shall be borne by the customer. Upon receipt of the returned goods, I will issue a refund to customer via Etsy Payments.
PDF Patterns ============= Are not exchangeable or refundable.
Handmade Item & Craft Supply =============================== Refund for handmade item and craft supply will be considered on a case-by-case basis. Customer will be responsible for return shipping fee.
Packaging ========== I will make sure that all items will be ship in good condition as customer feedback are very important me. Items are packaged comfortably, wrapped in paper and/or bubble wrap when appropriate in poly mailers or sturdy bubble envelopes.
PDF Pattern ============ If a pattern or handmade item is sold out, please feel free to contact me thru' etsy. I will re-list it as soon as possible.
If you are selling the finished doll made from my patterns, please credit Miss E Craft for the design.