All items are handmade usually within 2-3 days and I aim to ship within 3-4 working days once the order is placed and the payment received.
Postage of parcels is at Your Own Risk. If you would prefer to choose a guaranteed delivery, select the upgraded option for postage 'Signed for’ (UK) or ‘Tracked & Signed for’ (International).
Orders over £50 will receive Free postage/shipping. Use code - FREESHIPPINGFIFTY at the payment stage.
I accept payment through PayPal and credit/debit card. Items will not be dispatched once ordered, until payment is received.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If for any reason you are not happy with your jewellery, please contact me within 7 days of receipt and we can discuss an option or arrange a possible exchange for another item of equal value. Refunds will not include postage and packaging, and returns will be at your own cost.
Due to hygiene reasons, earrings unfortunately cannot be returned.
Personalised items also cannot be returned or exchanged.
*Carmina Jewels cannot be responsible for accidental damage to your jewellery pieces*
I am very happy to make custom orders if you have a particular gift in mind or maybe a particular colour scheme. Please message me with your thoughts.
Please note: my jewellery is not Suitable for small children or babies due to small parts ie. Beads, links etc. and should be kept out of reach of children and stored safely.
***I would recommend you not to wear your jewellery whilst bathing or swimming, and to put your jewellery on after spraying perfume, hairspray or other aerosols. I would not advise your jewellery to come in contact with chlorine, ammonia, salt water or any other chemicals***
I would advise that any piece of jewellery made with stretch cord, to be gently rolled on and off the wrist, ankle or finger. The elastic cord will naturally stretch over time, and is not classed as a manufacturing fault.
Please treat your jewellery gently, as some materials can be extremely fragile. It is therefore essential to treat your jewellery with special care. I would advise you on a regular basis to check the security of jump rings and apply pressure/pinch together to ensure they are fully closed.
***Silver will naturally tarnish over time. Therefore to keep your jewellery in it's best condition and to slow down the tarnishing process, store it, when not being worn in an airtight/sealable plastic bag and place in a jewellery box or similar storage***
I would NOT recommend the use of Silver Polish or Silver dip.