If you would prefer to have registered or insured shipping, please enquire BEFORE purchasing so I can find out the cost for you.
Everything is ready made and I will post within 1 - 3 working days after payment is received and sometimes on the same day.
Shipping times Australia: 4-8 business days USA: 6 business days New Zealand: 7 business days Everywhere else: 6-14 business days Shipping times are estimates only and I am not responsible for any delays.
Express delivery Australia: 1-3 business days +$3 AUD (select from drop down menu at checkout) Everywhere else: for a quote, contact me BEFORE placing an order
Please be sure that your Etsy and PayPal address is up to date. Packages returned due to wrong address will be reshipped at the customers expense.
International customers are responsible for any additional duty, taxes and customs charges that my be incurred. Some international packages may experience shipping delays while clearing customs in the destination country. This is beyond my control.
Please pay within 3 working days. Please pay via Paypal - its very easy and safe to use. If you haven't got it set up already, just follow the easy prompts which will require a credit card and email address only. Australian buyers may also use Bank Transfer if that is more suitable, please contact me for details. Thankyou.
Returns & exchanges
I package your purchase carefully to reach you in the best order. I do my best to describe everything well and I hope that you appreciate the time and effort in your handmade item. It is made with love and care. I cannot refund items that did not fit properly so please take your measurements carefully. If you are extremely disappointed with your item, then hopefully we can work something out, however, I will not be able to refund the postage paid nor the return postage. I cannot be responsible for loss of item in post - this hasn't happened to date and I would not expect this but please be mindful so that you have an option of registered, traceable, insured shipping.
If you would like a custom design then please conversation me with your request. For the order to go ahead, an immediate 50% deposit will be required and the remaining 50% after your item is made and ready to ship.