Ready to ship items will be shipped in 1-3 business days of finished purchase. All items will be sent via Priority registered (signed-for) mail. The estimated delivery time is: to Europe about 1 week, to Canada, USA up to 10 business days, to Australia about 2-3 weeks, to the rest of the world about 1-2 weeks. I will send you an email once your order has shipped with tracking information.
These shipping times do not include time in customs and handling by local mail, delays may occur due to issues with these authorities, bad weather conditions or other circumstances. So these shipping times may be extended as a result. Please take this into account.
Customs duties, tariffs and taxes are not included in the shipping rate or item price.
Express DHL shipping is available ( 1-4 days worldwide) for additional costs. Please inquire if you prefer to receive an item in this way before placing the order.
I always ship to the address from your Etsy receipt. If you want that the package was shipped to the other address, please write me a note or send me a convo
I accept Paypal as a primary method of payment. If the payment is not received within 3 days of purchase, I reserve the right to cancel the order.
New to Etsy? Here is a great guide to help you with your first purchase: http://www.etsy.com/help_guide_checkout.php
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Please let me know right away if you are not happy with your purchase for any reason so I can do whatever it takes to rectify the issue for you. If you decided to return the item, it must be made no later than 7 days after the item was received. The shipment expenses will have to be paid by the buyer.
When I receive the package in it's original condition and unused, I will refund your original payment via PayPal. Express shipping costs are not refundable.
Please notice that most items is handmade from almost all natural elements. Because of shipping some parts might be loose.
If you have any questions at all please do not hesitate to send me a message and I will respond promptly!
Thank you very much for visiting Decora Lab! I truly appreciate your support!