All of our products are a 100% hand made, created from the heart and with love :)
Deportation with in 1-3 days after the receiving of the payment Please keep in mind,deliveries are slower during the holiday season
Shipping costs depends from the weight of the parcel and it might vary to custom orders If you want to buy multiple products at the same time, contact us, to determine the exact cost of delivery. We will help you to find the most suitable and most profitable solution!
Buyers are responsible for submitting a shipping address correctly. If an incorrect address is provided we will not be able to refund your order unless the item is returned intact. If the item is returned the buyer is responsible for any cost to reship. If your PayPal and Etsy address differ, please confirm the address you want your items to be shipped to!
Internationals buyers we ship internationally using Latvian Post. Delivery can take 2 to 6 weeks. Once shipped, here are possible reception delays, according to Latvian Post 1-4 weeks.
Customers are responsible for any duties/taxes/customs fees that may be charged after we ship the order. All shipping prices are showen as regular posting prices with tracking, but without insurance. If you would like insurance with your order, please let me know. If insurance is not purchased, and your order goes missing, our store is not responsible for replacement.
Refunds and Exchanges:
All I want to ensure that my customers are happy and satisfied.
For items lost in transit or for any other problems with your order, please message me and I will do everything possible to find the best solution for you as a customer.
Please note - actual color may vary on your monitor
Care: dry cleaning or delicate hand wash (30° C) Light squeeze, do not soak
Learn more about our philosophy: https://www.facebook.com/www.otra.lv/videos/