All items will be shipped upon cleared funds within 1-3 business days. UK post is sent 1st Class. All other post is sent by Standard Airmail. Orders over £50 GBP (not incl. shipping) will be upgraded to Tracked & Signed/1st Class Signed For for no extra charge.
Any customs duty/tax will be the responsiblity of the customer to pay, please be aware of this when placing your order.
UK - 1 to 2 working days
EU & Non-EU - 3 to 15 working days
America/Canada/Australia - 5 to 21 working days
Royal Mail deem a package lost if not received within -
UK - 12 working days from dispatch
EU & Non-EU- 25 working days from dispatch
America/Canada/Australia - 32 working days from dispatch
If you have not received your package once this time has passed please contact me within 7 days and I will report the item to Royal Mail and offer either a refund or replacement.
Damaged goods will be refunded or replaced (if enough stock available). The damaged goods need to be returned within 10 working days. Once received I will issue a full refund or send a replacement.
Payment through Etsy Direct Checkout and Paypal accepted.
When shipping outside of the EU, please be aware that duty/taxes/vat maybe charged by customs which I do not hold any responsibility for.
Returns & exchanges
I hope you will be happy with your item, however if you are not please contact me within 10 days of receiving item to discuss. If you have not contacted me within this time frame then i will not provide a refund or replacement, unless i feel you have a genuine reason for late contact.
The item needs to be returned to me (you will be responsible for the postage), once received I will issue a refund for the item only, not postage. Jewelry will need to be returned unworn.