I ship via Canada Post and all items will be carefully packaged.
Please note that I ship to the Etsy address unless otherwise specified.
I will ship within one to two business days after payment is received.
Buyer pays ALL shipping costs (including possible returns).
Buyer is responsible for customs and/or duty charges.
I accept PayPal and credit cards (through PayPal). Please provide payment within three (3) days of purchase.
Returns & exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not satisfied with your purchase, please contact me within three (3) days after receipt of purchased item(s) and we can work something out. I want you to be a happy customer!
I use DMC floss and quality materials for my cross-stitched projects and handmade items. We have a smoke-free home, but we do have a cat. I keep her away from all the projects that I am working on.
Any pattern books and kits that I have for sale are from my own collection. Please convo me if you are having trouble finding a particular cross-stitch pattern book, leaflet, or magazine. I might just have it and be willing to let it go!