Shipments will be sent to your Etsy address unless you notify me in "message to seller" or email. Please let me know of any special handling requests at that time. Items are usually processed within 48 hours of receipt of your payment.
(Custom order lead times vary depending on the whether materials need to be ordered for the project and design time required to complete.)
I ship USPS First Class mail for smaller items and USPS Priority for anything else.
INTERNATIONAL ORDERS - I ship USPS First Class International. Customs delays can be up to 6 weeks, so please be aware of this before ordering. Buyer is responsible for any duties, taxes and /or customs fees incurred by the destination country.
It is illegal to falsify information on customs forms, therefore, I do not change customs forms for any reason.
Payment is due at the time of purchase unless other arrangements are made. If I do not hear from you within 3 days, the sale will be cancelled and the item(s) will be relisted. ________________________________________ New to shopping on Etsy? Check out this helpful link: http://www.etsy.com/help_guide_checkout.php ________________________________________ SALES TAX: required for CA residents only
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I make every effort to describe items accurately so that you have a clear idea of what you are purchasing.
I will gladly issue a refund if an item is not as described. If the item is damaged, I will replace it (if the item is still available) or issue a refund.
Please contact me immediately if you have an issue with your purchase. Returns must be shipped back within 7 days of the delivery date. Returned items must be unused and in the original packaging. Buyer is responsible for return postage. It's best to let me know as soon as possible if there are questions regarding the item(s) you received.