* All items will be posted within 3 business days of payment received.
* All orders are shipped through the French post system, La Poste.
*The buyers are responsible to provide the correct shipping address. Sweet Grenadine is not responsible for checking the validity of delivery addresses and cannot give refunds or replacements to orders where the incorrect address has been given.
* Estimated shipping times :
- France : 2--3 business days - EU : 3-8 business days - International : 1-4 weeks. Please take this time in consideration when you order.
Please, note that I have no control over each country's specific mail service & customs office.
* International buyers are responsible for any customs fees.
I accept Paypal, credit cards and etsy gift cards.
Returns & exchanges
I gladly accept exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
* If your item is damaged, message me and together we'll find a solution. Any goods damaged on arrival will be replaced, on providing proof of the damages.
*Item colors may vary slightly from what you see on your screen. However, I cannot be held responsible for the return postage fee.
* Please note that I will not refund any lost or stolen items.
* In all cases, get in touch and we will try to work something out.
If you have any ideas for personnalized orders, get in touch!