I ship by PETIT PAQUET which is the cheapest method I have found from France.
Please note that Tracking is not provided by Petit Paquet. If you require TRACKING or INSURANCE then please contact me prior to purchase for alternative shipping costs.
If you prefer another method of shipping then please contact me prior to purchase.
I am not reponsible for loss or damage after a parcel has left my possesion. I always get a receipt at the Post Office as proof of shipping.
You might prefer to add to your shipping costs by taking Insurance. In the unlikely event of loss or damage please contact me immediately with photos of damage or report of loss. I will then make an Insurance claim. Any refunds will honestly be made upon receipt of monies from the Insurance.
Normally shipping will be on Thursday although I will endevour to ship as soon after purchase as possible if I can. I will always contact you to confirm where and when your goods were posted.
I am more than happy to combine shipping costs on multi-buys. Some items will not be eligable for Combined Shipping. This will be stated in my listing. I have not said so in all my Glass Listings, but (personally) I would not reccomend Combined Shipping for any glass (especially old glass) as it is often very fragile.
I often have problems with my local (sub) post office giving me wrong estimates for shipping costs. If I do inadvertantly over-charge I will always refund the difference on confirmation of safe arrival. If I happen to under-charge that is my fault and I will never ask you to pay the difference.
As many of you will know, some countries charge an Import Tax (or similar) on goods from abroad. This is an unfortunate expense and one that I have no control over. Please be aware that this might or might not happen to anything you buy from me. Personally I think it's a cheek to charge this Tax but "The Powers That Be" etc. If I think an item may be liable for Customs Charges I will mention it in the listing. Thank you for your understanding.
Normally I only accept PayPal. If this is a problem for you then please feel free to contact me regarding another method of payment.
Returns & exchanges
If you feel you need to return an item then please feel free to contact me. I am more than happy to help sort out a problem if I can.
As I've inherited most of the items in this shop I am willing to negotiate prices with a reasonable offer.