I try to ship your item within 1 week. I usually card my batts when you order them, so please allow me this time to ship your item.
I prefer to ship priority mail. However, if you wish me to ship first class, please convo me for a shipping quote.
INTERNATIONAL CUSTOMERS: I HAVE ADDED FIRST CLASS SHIPPING TO MY LISTINGS. PLEASE NOTE THAT I HAVE TO GO INTO THE POST OFFICE TO PAY FOR THE POSTAGE AND I HAVE TO WORK IT AROUND MY WORK SCHEDULE, SO IT MAY TAKE ME UP TO A WEEK TO SHIP. IT MAY TAKE SEVERAL WEEKS FOR YOUR PACKAGE TO ARRIVE ONCE IT HAS BEEN SHIPPED. THANKS FOR YOUR PATIENCE. ADDITIONALLY, I CANNOT TRACK INTERNATIONAL ORDERS SENT FIRST CLASS MAIL. IF YOU WOULD LIKE ME TO SEND YOUR PACKAGE VIA REGSITERED MAIL, IT WILL BE AN ADDITIONAL $11 USD. IF YOU WOULD LIKE REGISTERED MAIL, PLEASE CONTACT ME AND I WILL SEND YOU AN ADDITIONAL PAYPAL INVOICE FOR THE CHARGE. ONCE I HAVE MAILED THE PACKAGE, I AM NOT RESPONSIBLE FOR POSTAL DELAYS, POSTAL STRIKES, CUSTOMS DELAYS OR NON-DELIVERY.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I am happy to accept returns within 10 days after your receipt of your purchase. Please convo me if you wish to make a return. I will refund your purchase price less shipping, and you will be responsible for return shipping costs.
I try to pack my items with care but sometimes the post office is not gentle with packages. If your spindle arrives damaged, please let me know and I will see what I can do to send you a replacement part or fix your spindle.
If you discover a defect (which is not due to misuse or abuse) on one of my spindles within the first 60 days after the date of your purchase, please let me know. I will attempt to either repair or send replacement parts for your spindle.
Information on my spindles:
I get a lot of questions about whether or not my spindles will break. If they are dropped hard enough, some of them will definitely break.
For the stone and glass spindles, to be safe, you should only spin over carpet. I have not had a problem with the stone or glass on hardwood, but if dropped from high enough, it is possible they may break.
My spindles spin smoothly, however they have relatively small whorls and most are not rim weighted (although the cut of some of the stones, resin and glass do make the spindle more rim weighted). This means that you may have to start the spindle respinning for each length you spin before you wind on. I generally can spin to the floor on most of them without restarting, but a lot depends upon how fast you draft and how well prepared your fiber is. Most of my spindles spin very fast.
I am happy to do custom orders for both fiber and spindles.
Spindles: I have a lot of choices for spindles: stone, glass, shell, and resin. I would be happy to try to create a spindle for you.
Fiber: If I have the materials, I am happy to try to create a batt to your specifications. I use glitz in a lot of my batts, but I am happy to card one for you without the glitz, if you prefer.