Most orders for within the UK are sent by Royal Mail by 1st Class unless you choose to upgrade your shipping. Items are sent within 1 - 2 working days.
* International shipping -
Buyer is responsible for any customs charges.
Orders are sent by Royal Mail International.
Please select Royal International Tracked if you wish to be able to track your order.
Orders take around 5 - 7 working days to arrive but please bear in mind, this can take longer during holiday periods or due to customs checks.
We accept credit and debit cards, Etsy gift cards and other international payment methods where available.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
At Silver Metals, we appreciate that the item you have ordered may not be quite what you expected once you see it up close and hence we are always happy to offer a full refund. However, we do ask that the item is returned to us within 14 days of receipt including any gift packaging in a resaleable condition. We advise that you obtain a free “Certificate of Posting” or use recorded delivery as we cannot be held responsible for any item/s lost or damaged during transit. Postage will be at your own expense. Initial shipping costs will not be refunded unless an item is faulty.
Please email us at email@example.com if you wish to return goods and we will send you the relevant information.