All of our items are packed with the greatest care. We use various materials such as bubble wrap and packing peanuts to prevent damages from occurring during shipment. All our items are shipped out with standard shipping. Also packages that do not fit through the mailbox are shipped with standard shipping without a tracking number if the packages are under 2 kilograms. As soon as we are back from the post office you will receive 2 photos of your package at the post office with the stamps on it, to confirm shipment. If you would like a tracking number there are additional fees. Please contact us for further information about that before placing your order. Our items are packed with the greatest care to prevent damages through shipping. If you do not want to take any risks we can ship your packaged with insured shipping. There are extra costs for insured shipping, the prices are determined by the Dutch Postal Service. If you would like to have it insured, there are additional fees. Please contact us for further information about that before placing your order. Unfortunately we have no control over the shipping prices the Dutch Postal Service charges. All prices can be checked here: http://www.postnl.nl/ We now will add a small amount extra onto our shipping prices to help cover fees as well as packing material. If a shipment takes a lot longer than expected we apologize but there is nothing we can do. If a shipment gets lost we also apologize but once again, there is nothing we can do. After we have shipped your item out, it is in hands of the Postal services and unfortunately we have no control over how long they take to send out items. We also have no control over how long customs of each country will hold an item. We never guarantee a delivery for a specific time. Each order if needed for an event is at your own risk. We do our job in working within our processing time. The next is the postal offices duty. There can always be a delay with a postal service. All notes must be in English, Dutch, or German. Those are the languages I understand, the rest is your gambling. Unless I send a message in return, there is no agreed upon message.
We ship worldwide We will ship your items as soon as possible after payment has been received. Normally shipping will take place in 1 to 2 work days. We accept Paypal and Credit Cards.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation: before item has shipped
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
If there are any problems with a shipment you can contact us at any time and we will help you as soon as possible. If an item is received with damages or there is an other problem with your item due to shipping and you have insured shipping, you will be refunded. If you would like to have your purchase shipped insured please let us know, preferably in advance so we can change the shipping costs accordingly. If a shipment takes a lot longer than expected we apologize but there is nothing we can do. After we have shipped your item out, it is in hands of the Postal services and unfortunately we have no control over how long they take to send out items. We also have no control over how long customs of each country will hold an item. If we have by accident shipped you the wrong item we will take full responsibility. You can then choose to have a full refund or have the correct item send your way. In the event of a return, the customer is responsible for any return shipping charges. Items must be returned in their original packaging and only after communication with us. As well as no initial shipping costs will be refunded. Then we will decide if you are eligible for a refund.
Can my package be insured?
Answer:Yes, we can upgrade to insured, just send a message prior to ordering.