It is clear to us that people cannot read the listing, and cannot follow directions. Reviews become misconstrued when people don't reach out to us like we ask. We offer all file help and even conversion. We have put our shop on vacation til further notice to completely revamp all of our listings and to make it a better shopping experience for customers. We strive to give the best results & customer service yet sometimes even we fail. We apologize, we try better next time. Please understand we cannot help those who do not ask for it, so please by all means reach out! We will set a reopen date for first of September.