Shipping is generally done via USPS priority mail unless otherwise requested.
We accept all methods of payment provided by Etsy. Items paid for by personal check or money order will be shipped after payment is received.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We want our customers to be happy with their purchase -- if you're unsatisfied with the product you receive from us please let us know and we'll make every effort to correct the problem. We cannot accept refunds or exchanges for partially-used skeins of yarn except under special consideration (please let us know -- we'll listen!).