If possible, I send your order in a package that fits through your mail box. I you would like to upgrade your shipping, with an track and trace code, or an insurance, please send me a message. Any additional costs will be for the buyer.
I can wrap your order as a gift and send it (without receipt) to a different address than yours. If desired, please leave a message in the note box at checkout, with the correct address.
SHIPMENT TIME Shipments outside the European Union, especially those to the United States, can take up to 5 weeks until delivery. Please let me know if you have not received your item within 5 weeks. I will then start a procedure to trace your order and if needed replace your item.
It is possible to pick up your order if you like. Send me a message before you order, so I can give you a coupon code for free shipping.
For any questions, you can send me a message through Etsy or email me at: info (at) studiolaen.nl
I accept direct checkout, Paypal, Bank Transfer (only in The Netherlands), Etsy gift cards and Studio Laen gift certificates. The payment option "other" is only meant for cash payments or for payments with Studio Laen gift certificates. If you chose "other" accidentally and aren't able to pay cash or with a Studio Laen gift certificate, I will cancel your order. You can then submit a new order and choose a different payment option. I will send your item after I have received your payment.
GIFT CERTIFICATES If you would like to pay with a Studio Laen gift certificate, choose the item you would like to buy and continue to your shopping cart. Add the code into the Note box. Select payment option "other" and proceed to checkout. Pleas note that the code will only work in the Note box! If you enter the code at "apply coupon code", it will not work. If the coupon code doesn't correspond with my sold coupon codes, I will cancel the order. If you don't use the full amount of your gift certificate, I will refund the remainder to your bank account. I your purchase is worth more than the value of your gift certificate, you will be charged with the remaining amount. I will get in touch with you about that as soon as possible after you have placed your order. I will send your item after I have received your payment.
You do not need a PayPal Account to pay for your items through PayPal. You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card without having to sign up for a PayPal account.
If you choose to pay through a direct bank transfer; please transfer the money within two weeks. If you do not pay within two weeks the items will go back in the shop and the sale will be cancelled.
For any questions about payment options, please contact me through Etsy or email me at info (at) studiolaen.nl
Returns & exchanges
It is important to me that you are happy with your order! If you are disappointed for whatever reason, please let me know within a week of arrival, so I can send you the information to send it back. The shipping costs of returning an item are the buyers responsibility. The value of your order will be refunded to your bank or Paypal account.
I always try to wrap my items as safe as possible. However, if something went wrong in the mail, please let me know within a week of arrival, so I can send you a replacement.
You can contact me through Etsy, or by email: info (at) studiolaen.nl