We typically ship via Fedex 2 or 3 day shipping for wedding invites and marriage certificates, and USPS for greeting cards.
Because of the high value of the items we ship, we require insurance and signature confirmation (for wedding invites and marriage certificates). We understand this is not the "easiest" way of doing things, but we want to be sure your bespoke letterpress and calligraphy items end up in your hands. :) When paying please put the correct shipping address in Paypal as we generate our shipping labels there. Many people opt to have their invites shipped directly to their work address (or sometimes their parents), as there is typically someone there to sign for it.
I take Paypal, Check (if paid well in advance in time for check to clear) , Cash (if we live close by). I require a $100 deposit to hold your spot on my calendar. Final payment is then due once designs are finalized.
All deposits are non-refundable.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
All sales are final. No refunds/exchanges are given.
If we made a mistake (we triple check our orders before they go out, so this is VERY rare) please just let us know ASAP and we will correct the mistake and ship them back to you (shipping on us of course!).
For all invitations it falls under the client's responsibility to check all proofs THOUROUGHLY. We can't stress this enough. Check, check, show your fiancé, show your friend, neighbor, whomever. Once I order the printing plates, no refunds will be given. If you need to change something after I order printing plates, or after I print the shop, I will have to reorder plates, and reprint the job, which will be at cost to the client.
We require any claims made against damage, miscount, etc to be made within 48 hours of acceptance. We know you are dieing to rip into that box anyway, so this shouldn't be an issue! If in the rare chance that the box is very damaged, please do not discard the box as we need that to show the post office in order to make a claim.
This all may sound very scary to you as a bride, groom, parent, or any other valued client we may have, but we assure you we have 100% positive feedback for a reason. We jump through hoops to make YOU happy. And all of these policies help us to do that for you.
Frequently Asked Questions ˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉˉ ☞ I saw that the listing states $100 - is that for as many invites as I want? No. The $100 is simply a deposit. Invite suites and marriage certificates will cost much more than $100. This $100 listing is just to hold a spot on our calendar and to start the design process. Deposits are non-refundable, so please message us with any questions and to get a quote BEFORE purchasing
☞Do you ship to Australia (or Canada, or Japan, or South Africa)? Yes!! Anywhere that Fedex or UPS goes, we go. About 30% of our business is overseas and we LOVE doing business with people of other cultures! Please note that all price quotes we give are in USD and the client is responsible for any taxes/levies/duties that your country may impose.
☞Do you charge sales tax (USA)? Yes and no. We only charge sales tax in our home state of Texas.
☞Can you print something I designed? Yes! We welcome your creativity.
☞Can I get a discount if I design my own invites? No. While, we love that you are being creative, we have found that many times when we print designs our clients have designed that it ends up taking just as much (if not more) labor on our ends.
☞Are the colors customizable? Yes! Everything and we mean everything can be changed to suit your needs and personal style.
☞I am a member of the LGBTQ community. Would you be comfortable making our invites (or marriage certificate). Of course!! We would be absolutely honored to create the invites or marriage certificate of your dreams. We welcome it!
☞How many rounds of proofs are included? Infinity. Seriously. Unlimited. Free. We will happily do unlimited amounts of digital proofs for your invites. We will do them M-F. Please allow 24 hours between rounds of proofs.