SHIPPING CHARGES My shipping defaults are set at USPS First Class or Priority International mail. If a shipping upgrade is desired, please contact me prior to buying. If the combined shipping cost qualifies, I automatically upgrade to Priority/Express Mail. If you want it bad enough, I'll try my best to get it to you. I combine shipping for multiple items, and will do so between this and my other stores, "embellishedlife" and "eldupholstery".
Please understand that shipping charges include actual postal charges, plus a small addition for shipping supplies (mailers and baggies) Significant overage above this total cost is promptly refunded.
NOTE : I only ship Priority International to Italy, Brazil and Mexico. Most other international countries ship First Class International. Contact me for a more precise shipping quote.
INTERNATIONAL CUSTOMERS: Custom charges are the responsibility of international buyers. Please be aware of these charges, thresholds and what is allowed in your country before ordering. UK BUYERS: purchases over £15 can incur VAT of 20% + £8 handling fee from Royal Mail.
International delivery can take anywhere from a week to a month or more, depending on where you are located. Upgraded/expedited shipping with tracking is available and must be paid upfront. Please contact me for details.
I DO NOT LABEL PURCHASES AS A GIFT (unless it is!) It's illegal and can get me a fine of up to $10,000 and/or imprisonment. I'd rather spend that on fabric, trim, twinkling goodies (!), and if I'm locked up you can't get any pretties either, so let's not go there.
SHIP TIME I usually ship within 24 - 48 hours of your payment , sometimes on the same day.
PACKAGING Your item is placed in a baggie, and then placed in a secure bubble mailer. While neither rain nor sleet nor snow stops US mail for the most part, it will surely play havoc with your package, so I make sure it is safely packaged.
HOW TO PAY I currently accept credit cards through Paypal (you can pay as a guest of Paypal with no Paypal account) and also through Etsy's Direct Checkout (takes all cc, including the Paypal Debit card). If you're having issues checking out, be sure to let me know.
RESERVES If you would like to have something reserved (payday, that lottery check, etc), drop me a line and we'll work out the details. I really want you to have what you want.
Returns & exchanges
REFUNDS/EXCHANGES Refunds, minus shipping fees, are available for items returned within 15 days from receipt. Item must be in new and sale-able condition. After 15 days, there is only a store credit/exchange. For exchanges, you are responsible for sending package safely back, and I will pay for resending out new/exchange item.
Communication is the key to a mutually acceptable solution. If you are dissatisfied in any way with your purchase/experience, please contact me and together we will work it out.
PRIVACY Privacy for your purchases is always available. If desired, a generic picture can be listed with the price (s)of the item (s) you are interested in. This service is free of charge, just let me know before-hand. Your information is never shared, sold or otherwise divulged in any way except as may be required by Etsy, Paypal, and/or law.
CUSTOM WORK Custom work is currently unavailable.
CARE In general, items with embroidery, sequins, et al should not be machine washed as the agitation will loosen the decorations. Hand-washing, spot-cleaning, steam-cleaning is fine. Dry-cleaning is good too, they will cover the buttons.
SALE OF ITEMS: Items made from my buttons are okay to sell as long as seller does not claim credit for the creation of the button itself.
TUTORIAL: Tutorial is in pdf form and will be sent to the email on record here at Etsy. Please note the tutorial itself (text and images) cannot be copied, transmitted, sold or otherwise reproduced en masse without my permission.
TIPS While my buttons are intended for general use, here are some suggestions. If using through button-holes, I would suggest getting a smaller size than the size of the button-hole, as I sometimes pad and layer fabrics and that will take up extra space (for eg if your button-hole is 2 inches, get 1 7/8 inches)
There are alternates to button-holes. Use a loop that goes around button, or attach my button to top of item, then put a regular button to underside of item, and use that through a button-hole.Snaps can also be used in place of a regular button.
I am proud to offer a quality product along with impeccable customer service. I am available always for any kind of questions and/or concerns. Please don't hesitate to contact me, and thanks for visiting!