I ship all my items by Royal Mail First class or via Airmail. Items ready to ship will be shipped the same day where as a custom order can take up to 10 days to make & ship, this will be longer in busier seasons. If you need your item sooner please contact me before purchase & I will do my best to meet your deadline.
All my items are wrapped with attention to pretty details.
Please make sure that your PayPal address is current and correct as this will be the address the items are sent too and no responsibility will be taken if items are sent to the wrong address.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
In the unlikely event you need to return a damaged item I will exchange upon receipt of the item & return your shipping fee. Personalised items cannot be returned so please ensure all names & dates are correct at time of purchase.
Please contact me if you need to know anything further & I will ensure a speedy reply.