All orders are shipped First Class USPS, most within 2-3 business days. First class mail comes with tracking, but no insurance. If you would like to add Priority Shipping, which has packages arriving within 2 -3 days, plus $50 insurance, let me know. I do have a shipping upgrade listing within the shop. If the package is over 16oz it will ship via Priority Mail.
*****I do not offer refunds on packages that were addressed to the correct address, shipped to the correct address and marked as delivered by the USPS.*****
Occasionally I am inundated with orders and it takes me a little longer than usual to ship orders, I do apologize, but it is just little old me filling the orders. Please feel free to convo me if you are in a hurry to receive your order, and I will do everything I can to honor that, but I can not guarantee ASAP shipping.
Paypal is our preferred method of payment. Keeps things simple for everyone.
Immediate payment is best. If things go into the pending world for a few days your item will not ship until payment has gone through.
We are more than happy to put items on reserve. However, we can only hold an item on reserve for 24 hours. If no purchase is made during that time, we will remove the reserve and re-open the listing to the etsy world.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
As a result of the cut to order situation, I do not accept returns. If there is a problem please contact me and we can find a solution.
Please notify me of any damages or issues with your order-I can not make the situation right, if I am unaware of it.
*While I make every effort to cut ribbon of more than 1 yard in a continuous piece, that is not always possible based on my inventory. If you need one continuous piece, please notify me prior to purchasing.*
*I will always refund any over charges for shipping that are more than $1.50.
*Please note that while I do my very best to describe the color, texture, etc. of the ribbons accurately, the shop cannot be held responsible for variations in color due to the difference in computer monitors.*
*Please contact me for bulk discounts. I can offer a discount if you are purchasing by the roll or orders of 50+ yards.*
*Please note that there may be slight differences in the color of ribbon due to differences in dye lots*