International deliveries are sent via lowest price for small items like stickers, higher postal charges may apply for larger or more valuable items. Feel free to contact me about international postage if you have any questions on my prefered delivery methods.
Please be aware if you are buying something from Arkolina and you are not based in the UK there may be charges for customs placed onto your items when they reach your country. Please check you know the rules surrounding this before making your order to avoid any nasty suprises from the customs office or your postal company as I will not pay these charges. Additionally, I will not lie on a customs form to ensure your package avoids any said charges.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you feel the item you have received is unsatisfactory in some way please contact me, I will do my utter best to help you. If it is decided that you want to go ahead with your refund after we have spoken, the item can be returned to me at your cost and I will refund you the cost of the item alone. If you believe your item has been lost in the post please contact me and we can try to find it, or I can refund the item to you. Please be aware if you live outside the UK items may take anywhere up to a month to reach you. Each refund/loss/damaged item will be dealt with on a case by case basis.
Each custom order will have a number of revisions built into the price, they will be listed in the item description of each custom order type. If you feel it will be necessary to have more revisions please contact me before purchasing so I can make a custom listing for you.
All orders are packaged and sent with the utmost care. Please not that my postage cost includes the materials I use to pack your items.