ABOUT SHIPPING: Purchased more items of customers : Since the weight of a plurality of goods is difficult to estimate, where the setting is only an estimate. If the extra freight of the occurrence. I will return the extra money to your account.If necessary, I can provide the post office receipt photos.
First, Saturdays, Sundays and legal holidays are NOT business days. Major festivals (such as: the National Day and Christmas) is likely to cause serious delays, and can not be estimated arrival date. Special circumstances: strikes and natural disasters also cause serious delays, and can not be estimated arrival date.
In order to keep shipping cost as low as possible, all international orders are shipped via CANADA POST International Air Mail send. The type of economic charges, this service is not trackable. If necessary, the post office receipt can take pictures to send to you (please contact me) Transportation time Canada ：5--9 business days（1-2 weeks) Can be tracked Since Canadian domestic freight is changed according to different provinces, sometimes there will be the possibility to increase freight.
United States：15--20 business days（2-3 weeks) --not trackable. Upgrade shipping: Can be tracked , about 7-9 business days（1-2 weeks) 0.1-0.5kg=$16 , 0.5-0.99kg=$21
Europ ： about 18--25business days（3-4 weeks) --not trackable. Upgrade shipping: about 8-10 business days, the project can be tracked.0.1-0.25kg=$40 , 0.26-0.5kg=$52, 0.51-0.99kg=$64
Australia: about 18--25business days（3-4 weeks) --not trackable Upgrade shipping: about 11 business days, the project can be tracked.0.1-0.25kg=$44, 0.26-0.5kg=$57, 0.51-0.99kg=$70
Asia: about 20--30business days（4-5 weeks) --not trackable Upgrade shipping: 9-12 business days, the project can be tracked.
Some countries need very long time, such as the Middle East countries, India, etc., sometimes 4-6 months
Also, items shipped internationally may incur customs duties and import tax. These fees may be charged at the time of delivery and are the responsibility of the buyer. These fees will NOT be covered by the seller.
How to upgrade shipping? you'll see a Standard Shipping dropdown menu to the right of the item in your cart. Click the menu to choose a faster shipping option.
CANADA post office shipping inquiry page: https://www.canadapost.ca/cpotools/apps/far/business/findARate?execution=e1s2 My Zip Code is：T0K 1W0 Most of the parcel size is:Length12in Width 10in Height 3 in Weight 0.6KG
I accept paypal and credit card payments. To start processing your order, I need a completed purchase.
How to buy, read here: https://www.etsy.com/ca/help/article/1944?ref=help_search_result
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Since most of the work is customized, it takes a lot of time, energy, and material to make. These are all irreversible, so refunds are not acceptable.
Under special circumstances, paper airplanes, hot air balloons, rings holder can be exchanged, and the buyer needs to bear the transportation costs.
Undeliverable parcels The seller write wrong buyer's address: Seller for a full refund or re-mailed. The seller didn't write wrong buyer's address: No refund.
Please contact me first with any problem . I will to find the best solution.
Common problem: 1. works sometimes have pen trace / pencil trace Handmade works will inevitably leave marks . If you can not accept, please let me know.
2. differences color Each different computer monitor, the picture will show different results. works by shooting in bright light, the color rendering of the more prominent. Indoor general lighting / under the sun / shooting lights these three cases will make the work look different.
3.Custom Price Guidelines： Production time spent. The difficulty of making. The price of materials, many materials need to be ordered in Asia and Europe.