Royal Mail Signed For - 1st Class Small Parcel We aim to deliver 3-5 working days. This is a tracked service for a peace of mind. Small parcel is for items that will not fit through the post box and/or the item is deemed better suited in a box rather than flat pack.
Royal Mail Signed For - 1st Class Large Letter We aim to deliver 3-5 working days. For very small items we offer this service as we do not wish to over charge on postage. This is a tracked service for a peace of mind.
Please note we try to be as fair as possible with postage, we are NOT charging for additional items for a trial period and the price does NOT include packaging. This may change in the future.
PayPal accepted. You can use your credit/debit card to pay through PayPal without a PayPal account. Payment is due at the time of purchase.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
REFUNDS - Please do not hesitate to get in touch with me if you are not happy with the item. You have up to 14 days after receiving the item to contact me and arrange a return and refund. Buyers are responsible for return shipping costs. If the item is not returned in the original condition, the buyer is responsible for any loss in value.
PLEASE - Made to order and custom-made items, are not returnable since they were made specifically for you. Thank you!
FEEDBACK - We work very hard to ensure each customer is happy. If you feel your item or experience has not been positive, please contact me before leaving negative feedback. Thank you.
LoveDnA take pride in making our creations by hand. Whilst we ensure all our products are durable, don't be too rough!
All our products include packaging. Small items are beautifully wrapped, whilst flowers are boxed to retain its shape.
If you would like to request for gift wrapping, send a note or deliver to a different address, we will gladly do it for free. Just let us know at the time of purchase.