Your item will be shipped within one week after payment is received. All shipping costs are paid by you. I ship via USPS, FED X, OR UPS, using the least expensive method possible, and within 1-7 days of payment. I make every effort to ensure that your purchase arrives safely and promptly. If you need your item delivered sooner, you will be charged the extra amount for shipping. Insurance, and tracking are add ons at your request. If this sale is to an out of Country Party, any customs costs or additional fees required will be the responsibility of the purchaser. Also the seller,SouthWestConcepts is not responsible for delivery after the item has been shipped.
I accept PayPpal and Etsy Direct Payments at this time. Payment through Paypal is expected immediately following your purchase and Etsy Direct is immediately recieved. Please make sure you follow the link to Paypal to complete your transaction, or follow the Etsy Direct prompts . If an order has not been paid for within 10 days, the transaction will be cancelled. Your item will be shipped within the time indicated at my store.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Refunds are accepted on all undamaged merchandise returned within 15 days of the purchase date. Contact me for details. In the unlikely event your item arrives broken, please email me a picture of the box, and the broken item so we can discuss it's replacement.
Want to buy something from my shop to give to someone as a gift? I can ship the items directly to the "giftee." Let me know that your items are a gift and provide the name and mailing address of the "giftee." If you would like me to include a note with the gift, let me know what you'd like it to say.