I use USPS Priority Mail unless otherwise specified or requested. It takes 1-3 days, depending where you are and you get a tracking no.
Rush shipment - USPS Express Priority shipping is available upon request for a nominal fee. See the RUSH service upgrade in my shop and add it to your cart if you need something overnight.
Tulle Pom Poms are divided in half and wrapped in tissue paper. Some "fluffing" is required when you get them. I suggest hanging them right away after receiving.
Tulle Pom Pom wands may smoosh slightly in shipping. Very easy to hand fluff and get right back to their original look! Please remove your pom wands from the box right away so they have time to "breathe" and open up.
Fabric Backdrops are wrapped in tissue paper and folded. Some wrinkling is normal but for best results, hang your panels right away. Light steaming may be required. Do not iron or steam burlap or tulle pieces!
Payment is due immediately upon purchase. I accept PayPal, credit cards, and Etsy gift cards.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
All items are hand made, hand cut, and custom made. On my custom backdrops, characteristics like fraying of the fabric are normal in the process of cutting natural fibers like cotton and burlap and add to the "shabby chic" look of the piece. While I do my best to match colors and match your parties particular theme, I can not guarantee an absolutely match. Colors can sometimes look different in person (or in different lighting) than they do on the screen, and no two pieces are exactly alike. Each is one of a kind.
Due to the custom nature of my pieces, I do not except returns unless a product is damaged, unusable, or drastically different than pictured and described. I do my best to make each product as close to the picture or your request as possible. For my popular items - like my poms and backdrops - I use the same fabrics all the time to create them so there is a consistency of colors. However, from time to time, I will get a blue from one manufacturer (for example) that is ever so slightly different from another manufacturer's blue. I will always post when I am out of stock of a color or if it will be slightly different than pictured. I'm also happy to send pictures!
However, if you have any questions or problems, please convo me. I want you to be 100% satisfied with your purchase and will make every effort to ensure your satisfaction. In the event of a return, I will offer a full refund to be credited back to you via PayPal in a timely fashion.
Customer Testimonials “The tulle poms were a big hit at my daughter's party. Several of the guests commented on how cute the tulle poms are and that the they're such a clever idea. The poms are very durable. In my experience with the tulle poms - they survived shipping, unpacking, displaying and rearranging and small children playing with them pretending the tulle poms were "magic wands". The tulle remained attached to the stick with no problems. In fact, I plan to reuse them at a baby shower I'm hosting in a couple of months.” Charlene H., Houston, TX
“I bought these adorable wands for my daughters 4th birthday princess party.The age of the girls at the party were 2-8 and all of the girls loved them!!!They took them in the princess jumpy castle,ran around with them,hit each other with them:)and they held up really well through all of this.They were a huge hit!!!And all of the moms were gushing over them and thought they were the cutest thing.” Molly T., LaQuinta, CA
“I ordered Jen's wands for my daughter's mermaid themed 5th birthday party. Jen shipped them very quickly and even took the extra step to do custom colors to match my daughter's party. As for how the wands held up, there were about 15 kids ages 3-9 at the birthday party & they were very hard on the wands! And the wands held up all night! My 2 year old nephew carried a wand around all night & it lasted through his abuse! They were used as favors, and the one my daughter got to keep is still going strong and her party was about 6 weeks ago. I absolutely loved the product, the colors were perfect. There were even some that were glitter tulle & they were my favorites. The wands also had a very sturdy stick, none of them broke at the party. I am so pleased with the product, I would absolutely buy them again or recommend them to a friend. My daughter & her friends loved them!! They stood up to the kid test, as well as being beautiful & exactly as they were pictured.” Tiffany W., Richmond, TX
"Yes, they have held up really well!! The girls play with them all the time! They love them! In great shape even though they play with them pretty hard." Kelly P., Atlantic Beach, NC
“I loved the wands!! I used them as a Christmas bouquet in my kitchen and got tons of compliments on my "Whimsical floral arrangement"! They arrived in perfect condition and Jen Kitzmiller was fantastic to work with. I highly recommend this product and cannot wait to break them out next year! My only complaint is that I did not order more!” Meredith B., Key West, FL