We make every effort to ship your items within 2-3 business days after purchase. If the shop is super-busy, your order may take up to 5 business days to ship. PLEASE let us know if you need your items quickly and we'll make every effort to accommodate you.
Large orders are automatically upgraded to Priority shipping. If you would like to add Priority shipping to your small order, please let us know and we'll calculate the additional postage for you.
All domestic shipping prices include delivery confirmation.
International orders: Insurance, tracking and Priority shipping for international orders may be costly, but you may want to purchase these options if you have a larger order (we may be willing to share the cost with you; please contact us for details.) All international orders are shipped via First Class unless you've made other arrangements with us. Please allow up to 3 weeks for your international order to arrive after shipment. On occasion, it may arrive in as little as one week, but we've had orders that have taken 4-5 weeks to arrive.
All international orders are marked "beads and findings" and "other". Please do not ask us to label your order as a gift.
We're very sorry, but because of several experiences with lost packages, we can no longer ship to Italy (and since Pam is half Italian, this pains her greatly.) :(
Payment is due within 3 days via PayPal, unless you contact us to make other arrangements. We expect payment via check or money order (U.S. residents only) to reach us within 7-10 days, depending on your location.
Returns & exchanges
Your satisfaction is very important to us. If you are not completely happy with an item, you can return it for a full refund or for store credit.
~Please~ contact us first before leaving neutral or negative feedback. We are human and occasionally make mistakes; we are happy to resolve issues to your satisfaction, but we can't fix a problem if we aren't aware of it!
We offer a 20% discount on findings and charms, and a 25% bulk discount on glass and plastic beads when you purchase 3 or more lots of the same item. We are happy to set up special listings for our customers - if you would like to place a bulk order, just send us a list of the items you'd like and the quantities of each.