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Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Please read the listings carefully to be sure you understand what you are buying. I only sell patterns to make the crocheted amigurumi toys, not the finished toys themselves. If you have downloaded or received the PDF patterns, I cannot offer a return or refund.
Occasionally one of my patterns sells out - if you want to buy it just contact me and I will re-list it as soon as possible.
I am always working on writing up more patterns, so let me know if there are any you are interested in. Photos of most of the items I've made in the past are here: http://www.flickr.com/photos/96575205@N00/
I also have lots of free patterns available. You can find them listed on my blog: http://lucyravenscar.blogspot.com/
Or on Ravelry: http://www.ravelry.com/designers/lucy-ravenscar
I'm generally unable to work on any custom orders for finished items, I'm afraid.