We ship all items USPS or UPS within and outside of the United States. WE ARE NOT RESPONSIBLE FOR UNINSURED PACKAGES. You may include insurance as an option to your shipping method during checkout..
Although we most often ship the same day orders are received, we guarantee shipment with 48 hours of receipt of order and/or payment. We ship during business hours 9am to 5pm Pacific Standard Time Monday through Friday. We do not ship on weekends.
By default, all international packages are shipped First Class which does not include insurance or a tracking number. If you would like your package shipped REGISTERED or using another method such as Priority or Express Mail, please contact me prior to paying to make arrangements. These additional fees will be paid by the BUYER.
WE DO NOT ACCEPT RESPONSIBILITY FOR UNINSURED PARCELS SENT INTERNATIONALLY THAT ARE LOST IN TRANSIT. We have no way to track those shipments if sent First Class. Priority mail international flat rate small box cannot be insured. We require our buyers to purchase insurance for international orders in excess of $150.
Expedited Orders We normally process and ship orders in the order received. If your package cannot wait 48 hours to ship and needs to get out immediately, please email or telephone us for expedited shipping and we will do our best to accommodate you.
Payment must be received within one day following the close of sale if paying by Paypal or direct checkout. Credit Cards and Paypal accepted.
International Orders must be paid with Paypal or direct checkout. We do not accept money orders or checks for international orders.
We will combine shipping for multiple items purchased to save on postage costs.
Returns & exchanges
We pride ourselves on customers' satisfaction. Although it is our intention to display images and descriptions of each item that are true to material, color, size, etc., colors vary with individual monitors and some item details are inevitably missed. We recognize that the buyer is deprived of the tactile and visual experience when purchasing on the web.
Therefore, if you are not satisfied with your purchase, we will gladly refund your purchase price provided that you contact within three days of receipt and that you ship the merchandise back to us within one week in the same condition in which you received it. For your own protection, we suggest that you purchase shipping insurance. We cannot accept returns of jewelry damaged after your receipt. You are responsible for return shipping and insurance. Your refund will be transacted within 3 days in the same manner of your remittance, i.e. credit card or PayPal.
A re-stocking fee of 15% will be charged for goods returned after the above mentioned timeline.
If you have questions or concerns about an item you’re interested in, please email us at sales [!at] earthlyadornments.com with your questions and we’ll get back to you within 24 hours, or call us at 707-823-8978.
International Orders We are glad to take overseas orders to most countries. We accept PayPal, Visa, MasterCard and American Express. Customs declarations will be filled out accurately as required by U.S. law. It is up to you to check with your country's customs rules and other fees. Please don't ask us to falsify any customs information or values. We value our international customers and will work with you to get the best possible safe shipping rates.
Import duties, taxes, and related charges are not included in the price. These charges, whatever they may be, are the RESPONSIBILITY OF THE BUYER.