USPS is our sole provider for shipping right now. We pay for our postage online. We do not charge a handling fee. All excess shipping charges will be refunded to you via PayPal. If it is more cost efficient for the customer for us to ship your products in 2 separate packages we will contact you via Etsy and alert you that we are doing so.
We do ship worldwide.
If you require a shipping upgrade or your parcel by a certain time, please contact me ONE WEEK before the products need to arrive so we can discuss the best shipping route. Expedited shipping is available and fees applied are calculated based on weight and destination. I ship regular packages within 1-2 business days. It takes approx. 1-3 business days for First Class, Priority, and Flat-Rate boxes to be delivered. Mail can be delayed for many reasons and if you are concerned about inaccurate tracking or package delays, please contact USPS.
USPS tracking is often unreliable, especially for orders shipping outside of the USA. If your tracking says "Delivered" and you have yet to receive a parcel, please be patient. This just means that it went through the wrong scanner at a check point. If for some reason a parcel is returned to me because the address is incorrect, I will contact the buyer and you will have to pay for shipping again via Etsy listing for it to be resent.
We use PayPal, so you can rest assured that all your credit card information is secure. You will not be charged anything more than the price for the item and the shipping charge. We have no hidden fees. We also use direct checkout and accept Etsy gift cards. If a cancellation is needed please send me a message and I will make sure to process a refund if the order has not been shipped out. No Returns accepted.
Returns & exchanges
We try to make sure that our product is in great shape before being mailed as to avoid any return because of damaged goods. If this is the case please message me and I will process a refund after verifying the state of the product. If a replacement is desired, one will be shipped as soon as the next business day.
For orders that have not being received yet, depending on the situation it might be possible as long as the order has not been shipped.