***If you are planning on ordering multiple items from our shop, please contact us before your order to receive the best shipping rates! Also if you like items from our website earthfamilycrystals.com we can combine shipping on items from both our shops for you, simply ask!
**If you love an item we carry but can't afford it yet, simply ask us to put it on hold for you! We can hold it for up to 1 month if your 100% certain you would like it!.
SHIPPING DURATION: Shipping is Provided by your local Postal services (Canada: via Canada Post, USA: Via USPS, International: Local Postal company)
~Shipping within Canada can take 3-6 business day's to receive your parcel.(Everything's insured up to 100$ & Tracking provided free of charge)
~Shipping to USA can take 5-10 business day's to receive your parcel. (Insurance & tracking provided on packages if requested at an extra charge).
~Shipping Anywhere else can take 10-25 business day's. (Insurance & Tracking provided on packages if requested at an extra charge).
**TRACKING~ Canadian orders include tracking & 100$ insurance however USA orders & International do not, So if tracking is important to you, please contact me BEFORE payment so that I can charge you accordingly.
**LOST & DAMAGED ITEMS: We offer standard shipping services that do not include insurance & tracking outside of Canada. Once your parcel is shipped we are not liable for lost or damaged items if Insurance & tracking is not requested.
I accept payment through PayPal & Credit Cards. I appreciate prompt payment and prompt communication regarding payment.
Returns & exchanges
Earth Family Crystals is dedicated to providing our customers with great products. In the event that you are unsatisfied with an item, Please contact us right away to let us know. We accept returns on items within 7 days of receiving them & will issue you an In store credit for the returned item in it's original condition. All shipping costs are the responsibility of the return sender.
Please don't forget to leave a review of your purchased items from our shop
If your unhappy with an item, please contact us first before leaving feedback. We want you to be satisfied with your item & we will work with you to resolve the situation.
If your looking for a special stone or jewelry item & we don't have it at present, let us know as we are always happy to be on the lookout for these pieces for you! Simply send us a message! ♥