We ship via USPS and UPS. Standard shipping costs apply and are included in the checkout portion of the site. Tracking Numbers are always included with confirmation of shipping! Most of our signs are finished within 3 to 4 weeks, unless stated differently in the listing. Upon completion of the sign, shipping usually takes 2 to 9 business days to the lower 48 subject to distance from the shipper and weather. Hawaii and Alaska orders please send a conversation as shipping prices will be slightly more. Damages incurred during shipping are not the responsibility of the seller, but all of our packages have adequate shipping insurance. Our main goal is 100% satisfaction, and we will work to make sure you receive your item in perfect condition.
Payment in full must be received upon placement of order.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 5 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Our main priority is 100% customer satisfaction. If you are unhappy with your purchase, we will gladly take the item back and issue a refund or do an exchange on a case by case basis. Note that you will be responsible for returning the item(s) in their original condition and cover the returning shipping costs; then I will refund you minus the shipping cost. A 20% re-stocking fee also applies. There is a 10% cancellation fee for any order purchased and cancelled. There are no refunds on customized signs( customized names, dates, colors, sizes or designs).
Many of our signs are made out of recycled pallets. Due to the nature of a pallet, all of our signs are approximately the sizes that are mentioned in the add. The picture shown in the listing is a very close representation of the item being made for you, but it is not exact. The size of the design remains the same on most of our signs, and the sign gets bigger to allow for more signatures. The first photo in the listing is the default color and design! We will only send a proof if requested on the order page notes. If we do send a proof please let us know if it is accepted within 48 hours. If we don't hear back within 48 hours we will assume you like it:) If no color or design request is made in the note to seller section, the sign will be made with the primary photo design and colors, using the names and dates. All of our signs have unique distressing unlike any other sign. Knot holes, nail holes, cracks and other imperfections are all part of recycled pallets, and are a completely normal part of a rustic sign! Our main goals are quality and complete customer satisfaction!