I ship orders out once I know I have received payment. I ship orders within 2 business days (usually it is the next available business day depending on what time of day I receive the order) Please note - If you live outside of the United States or are stationed at a Military Base and/or have an APO address which then the Military ships to you - more than likely it will take some time to get to you. I ship via USPS First Class Parcel with delivery tracking within the United States. There is no standard delivery tracking for over seas packages. The tracking # I provide for you gives the shipping details as to where your package is. ALSO please contact me if you feel your order does not reach you in a reasonable time so that I may help locate the package as well. Each item is in a standard size jewelry gift box, in a padded envelope to help ensure there isn't any breakage during shipping.
I accept Pay Pal. And other payment methods provided by Etsy Direct Check out. I also accept Etsy gift cards.
Returns & exchanges
If you are not happy with your purchase you may return it (at your shipping cost) and I will replace it with a semi exact replica (since I hand make the items myself and each one is slightly different) and ship it to you at my cost. Please specify your reason for your return so I may correct it when I make you a new one. Proto-types for the pendants without protruding pieces (e.g - cupcakes) have been tested for durability by dropping and stepping on them on different types of surfaces. They did not break...although I tried to. So pendants should ship well. However if a gift box gets squashed a little in shipping and you really needed that box, please let me know and I will send you a new one.