I try to ship as quickly as possible. Due to certain processes, it does take up to 4 days to make some products. Should any items melt during shipping, simply place the products upright in the refrigerator for 5-10 minutes.
Due to the nature of the product, it should not be left outside during extreme temperatures as spoilage could occur. I will send a tracking number as well as an estimated delivery date once an order is shipped so that you can make proper arrangements to retrieve the package in a timely manner.
Please verify that you have submitted the proper mailing address for your order. If a package is sent to the address provided by etsy and that address is incorrect, additional shipping charges will be the responsibility of the buyer. Should you require that a package be delivered to a different address, please convo me at the time of placing the order.
Any additional charges for international orders, such as customs charges, will be the responsibility of the buyer.
I accept all major credit cards through direct checkout as well as paypal and etsy gift cards.
In the event that you need to cancel an order, it must be done prior to shipping. If an order is shipped and then refused, shipping charges remain the responsibility of the buyer.
Returns & exchanges
Although I cannot accept returns on health and beauty products, my goal is for you to love your products. Please contact me directly should you have any concerns so that I can help.
Due to the nature of the product and unforeseen complications that could occur during shipping, is it entirely possible that a package could be received in a different condition than it was sent in. If product damage or spoilage has occurred during shipping, please contact me with photos of the product upon delivery so that we can come to a proper resolution.
If you are unhappy for any reason, I would greatly appreciate being contacted prior to leaving feedback.
Some slight variations in color are possible due to lighting during photographing, computer settings and the handmade nature of these products.
If you are uncertain about a color or scent, I recommend ordering a sample size. If a sample size is not listed, please contact me so I can create a custom listing for you. If I happen to have a finished product on hand, I would be more than happy to send you additional pictures.
If you have allergies, please read the listed ingredients carefully. Most of my products contain nut butters.
Although I use all natural ingredients, a person could still have a sensitivity to the product. Please spot test new products prior to extensive use.