SHIPPING COST - Combining your purchases saves greatly on shipping costs, please do ask about the shipping cost for several items. Sometimes adding an extra item is free of shipping costs.
All orders are shipped with the Belgian Postal Service - Bpost.be - and has an international tracking number (included in the shipping price), so you can track your packages.
Group your purchases to reduce shipping costs.
Orders will be shipped between 3-5 working days after the payment has been received.
Please note that international shipping generally takes between 4 and 15 business days with the Belgian Postal service.
Mondial Relay available for the following countries at a reduced price. Please contact me before purchasing for further information: Austria Belgium France Germany Italy Luxembourg Portugal Spain United Kingdom
Note that your purchase will be send to the address confirmed through Etsy, unless other delivery address is specified.
All our items are wrapped very carefully and with care to make sure that they reach you in perfect condition. If unfortunately you receive an item broken or damaged, please do contact me immediately and send me a photo of the broken item and of the package, for eventual refund.
Customs: PLEASE BE AWARE that you are responsible for all fees, taxes, and duties associated with shipping to your respective country.
If you have been overcharged on the shipping cost I will reimburse the extra amount paid.
Returns & exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you wish to return an item, please contact me within 3 days of receipt & return the item within 14 days, unused & complete with its original packaging and in a saleable condition. You are responsible for any costs incurred in returning an item to me. Sorry I cannot refund your shipping costs. For your protection I would recommend that you use an insured/trackable method of return.
All our items are wrapped very carefully and with care to make sure that they reach you in perfect condition.
Combine your shipping to reduce cost. If you order multiple items, I will combine them together to reduce the shipping costs.